Warranty Policy

CarPill provides limited warranty coverage for eligible hybrid battery products.

Warranty Period

• Remanufactured batteries: 1-year limited warranty from delivery date.
• Brand New batteries: 3-year limited warranty from delivery date.

What This Warranty Covers

• Verified defects in materials or workmanship during the applicable warranty period.
• If coverage is confirmed, CarPill will provide repair, replacement, or an equivalent battery solution.

What This Warranty Does Not Cover

• Labor/installation costs by customer, shop, or third party.
• Diagnostic fees, towing, rental cars, downtime, travel costs, or other indirect expenses (unless required by law).
• Damage from misuse, improper installation, abuse, accidents, corrosion, water/fire exposure, unauthorized modifications, or tampered labels.
• Use in a different vehicle than the original intended application.

How To Start a Warranty Claim

• Contact CarPill support before removing or returning parts.
• Provide order number, vehicle year/make/model, and VIN if requested.
• Provide DTC codes, photos, and supporting diagnostic details.
• Follow CarPill claim instructions in writing.

Important

• Standard product returns are handled on the Return Policy page.
• Core deposit returns are handled on the Core Return page.

Contact
Phone: (609) 831-3202
Email: [email protected]
Address: 528 Nicholson Rd, Gloucester City, NJ 08030
Support Hours: 9 AM-5 PM